Delivery Policy

All local deliveries are via doorstep courier – Easy Parcel.

You may view their T&C’s here – https://easyparcel.com/sg/tnc/

Local Shipping

All Standard Shipping comes with tracking and notification via email/sms from the courier on the day of delivery.  

Orders will be shipped within 4-5 working days upon notification of payment received and verification of payment.

Parcels will be picked up by Easy Parcel from our centre every Mondays and Thursdays. Order cut offs – Wednesdays and Fridays, 3pm.

In the event whereby a failed delivery occurs, the agent will redeliver on the next working day (up to 3 redelivery attempts). In the event of multiple failed deliveries, the customer will have to bear the re-delivery fees. 

Self Collection

For orders that have opted for self collection, kindly collect the orders within 7 days from the time the order is ready for collection at our office at Blk 441 Sin Ming Ave, #01-417 Singapore 570441 between 10am – 4pm. Appointment for self-collection must be made prior. We will reach out to you via WhatsApp for availability.

Orders not collected within 14 days from date of purchase will be automatically cancelled.

International Shipping

We do not offer international shipping at the moment.

Cancellation Policy

All sales are final. We do not provide refunds for any purchases.

Refund Policy

All sales are final. We do not provide refunds for any purchases.

Exchange Policy

All purchases cannot be returned. However, you’re more than welcome to make an exchange for purchases within 14 days with a valid purchase order if you receive any of the following items – 

1. Defective item
2. Incorrect item from the initial order
3. Missing item

If you received any of the above items, please raise an exchange request within 14 days upon receiving of your order, subjected to the following terms and conditions:

1. Only products in their original condition will be valid for exchanges. Please provide a snapshot of the defective goods for submission.
2. Items that are labelled as Non-returnable and/or Non-refundable on WebPAGE, will not be accepted in our return and refund policy.
3. Any eCoupon / promo code utilised in the order WILL NOT be refunded.
4. All return requests by emailing to shop@bcf.org.sg and the requests will be reviewed by BCF, subjected to approval.

You may exchange for another item:

• Exchange to lower value item – No refunds or reimbursements of the difference in amount will be made.
• Exchange to higher value item – A top-up is required.
• Only the discounted value of the item paid will be exchanged.

All product(s) procured pursuant to any giveaways or contests are not eligible for exchange, refund or return.

Last Updated: 26th September 2025